If you have any feedback on either our members or the Scheme, we would like to hear about it. You can provide us with feedback by returning a feedback questionnaire.

We will treat your feedback in confidence and anonymise any information unless otherwise stated. We will review all feedback received to identify any emerging issues that may need addressing. Feedback will also be used to identify areas for potential development of the Scheme.

If your query concerns a complaint, please see the complaints section of the Heat Trust website .