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Heat Trust calls on suppliers to live up to their promises on support for customers through the COVID pandemic

Heat Trust has today written to signatories of the ADE Agreement on consumer protection in response to the impact of COVID, expressing concern at the latest set of monitoring data.  In particular, Heat Trust is concerned at the continuing numbers of disconnections by some suppliers during the coldest part of the year and declining levels of support given to pre-payment meter customers.  Heat Trust is also concerned at failures of some suppliers to report on their activities in line with the terms of the Agreement.

The full letter can be read here. 

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The Heat Trust Scheme is operated by Heat Customer Protection Ltd, registered in England and Wales under company number 09456667.
Registered address: Heat Customer Protection Ltd, 6th Floor, 10 Dean Farrar Street, London SW1H 0DX | This email address is being protected from spambots. You need JavaScript enabled to view it.