Heat Trust is managed by Heat Customer Protection Ltd and sponsored by the Association for Decentralised Energy.

For any queries about how Heat Trust works, you can contact the Scheme Administrator

by email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

or post: Heat Trust c/o ADE, 6th Floor, 10 Dean Farrar Street, London, SW1H 0DX

Registered office: as above

Registered in England and Wales: 09456667

PLEASE NOTE: Disputes between customers and their heat suppliers will not be dealt with directly by Heat Trust. You must first contact your supplier and register your complaint with them. If they are unable to resolve your complaint or you are unhappy with their final decision, you may be able to refer your complaint to the Energy Ombudsman. For more information, please see the complaints section of the website.

Heat Trust will not investigate complaints or make enquiries on behalf of individuals and will only be able to refer you to the information that is set out in the Scheme.

Heat Trust makes provision for an independent dispute resolution service. This service is free service to customers and investigates complaints within the Heat Trust remit. The service operates under the Energy Ombudsman.