Heat Trust is all about protecting heat network consumers.
We're an independent, non-profit consumer champion for heat networks in Great Britain (England, Scotland and Wales). We launched in 2015 with a clear ambition to place consumers at the heart of a rapidly expanding, but unregulated, heat network market. For over ten years, we've run our voluntary consumer-protection Scheme while also campaigning for statutory regulation of the sector.
Ofgem became the statutory heat networks regulator on 27 January 2026, but is taking a phased approach to implementing its standards and functions. Heat Trust will therefore continue to operate for a transitional period, to ensure a managed handover of consumer protections and regulatory oversight. Consumers on Heat Trust-registered heat networks can therefore remain confident that their heat supplier is following sector best practice.
We're proud that the Heat Trust Scheme has laid the foundations on which Ofgem's formal regulations are built, and we continue to work with Ofgem and the government to support a smooth transition.
