An independent and impartial Committee has been appointed to provide oversight of the Scheme Rules and may propose changes to the Scheme Rules to help better facilitate achievement of Heat Trust’s objectives. The members of the Committee are drawn from a wide range of stakeholder organisations including: heat suppliers, consumer representatives, registered providers and industry stakeholders.

The role of the Committee is to oversee the adoption, maintenance and updating of the Scheme Rules.

Committee members act in their own capacity.

The current Heat Trust committee members are:

Voting

• Karen McArthur (chair)
• Sarah Diver (Adjuvo Ltd)
• Kieran Sinclair (The Association for Decentralised Energy)
• Emma Ashcroft (Carbon Trust)
• Cara Holmes (Citizens Advice)
• Stephanie Millar (Citizens Advice Scotland)
• Alistair Hill (Consumer Scotland)
• Stephen Webber (Energetik)
• Rebecca Robbins (Renewable Energy Consumer Code)
• Christine Tate (Scope)
• Ed Weightman (Severn Trent)
• Rochelle Dickson (SSE)

Observers

• Lorenzo Wong (BEIS (UK Government Department for Business, Energy & Industrial Strategy))
• Dennis Berg (Ofgem)
• Malcolm Rose (Scottish Government)
• Anna Eagar (Urban Life Consultants)

Thousands of heat customers can soon expect to be protected by a new industry initiative, marking an important step forward for the maturing district heating sector.

Read more ...

The independent steering committee putting forward the proposals is made up of consumer groups and industry representatives. Members include:

• Barratt Homes
• Brookfield Utilities
• Consumer Futures
• E.ON
• Ener-G Switch2
• SSE
• GLA
• Home Builders Federation
• The Greater Manchester Combined Authority
• UrbanLife
• UKDEA
• The Association for Decentralised Energy - secretariat
• Scottish Government – Observing
• DECC – Observing
• Which? – Associate

Secretariat - The Association for Decentralised Energy

This section lists all Registered Sites and Participants.

 Heat networks can vary in how they are designed, built and operated. Therefore we require companies to register each heat network individually as a Registered Site. This means that a supplier who operates more than one heat network may have registered some heat networks with Heat Trust, and not others. All of the sites that are registered with Heat Trust are listed below and shown on our map (see menu on the left). This is updated as new sites are registered.   

A Registered Participant is a company that has registered one or more heat networks with Heat Trust. This is the heat supplier for the heat network site(s) that they have registered with Heat Trust.

Therefore a Registered Site means a development, site, scheme or location, within which a heat network is operating that has registered with Heat Trust.

By registering with Heat Trust, Registered Participants are making a commitment that each Registered Site they have registered with Heat Trust will comply with the service standards set-out in the Scheme Rules, the Scheme Bye-Laws, and the Guidelines.

For further information, please see the Scheme Rules.

These Registered Sites and Participants can also be verified through the use of the registered Heat Trust trademark. Only Registered Sites and Participants of Heat Trust have permission to use this mark. Please contact us if you believe this mark is being used without our permission.

Registered Participants

We currently have twenty one heat suppliers that have registered one or more heat networks with Heat Trust:

• Aberdeen Heat and Power Company Ltd
• AMP Clean Energy Services Ltd
• Anchor Hanover Group (Anchor)
• Brunel Street Works Energy Services Ltd
• East London Energy Ltd (Equans)
• Energetik (Lee Valley Heat Network Operating Company Ltd)
• Equans Urban Energy Ltd (formerly Engie Urban Energy Ltd)
• E.ON UK Infrastructure Services Ltd
• GTC Infrastructure Ltd (Metropolitan)
• Independent Community Heating Ltd (Metropolitan)
• Loka Energy Ltd (Pinnacle Power)
• Metropolitan Infrastructure Ltd
• Metropolitan King’s Cross
• Pinnacle Power Ltd (trading as 'With Energy')
• Platform Housing Ltd
• PP ESCO (CLAPHAM PARK) Ltd (Pinnacle Power)
• The Movement ESCO Ltd (Vital Energi)
• The Paintworks ESCO Ltd (Vital Energi)
• SSE Heat Networks Ltd
• Switch2 Energy Ltd
• Veolia Energy and Utility Services UK 
• Watkins Energy Ltd

 

Registered Sites

Below are the heat networks that are registered with Heat Trust. They have been grouped according to the region where they are located. A map of registered sites is available in the left hand menu.

London region

The following heat networks are registered with Heat Trust in the London region, categorised by borough:

Barking Academy Central	Greenwich Enderby Wharf Greenwich Millennium Village (Phases 3, 4 & 5, parts of the development to the east of Southern Way/Southern Park) Greenwich Peninsula Greenwich Square Kidbrooke Village New Capital Quay Synergy, Charlton The Movement Trinity Walk Woolwich Royal Arsenal	Lambeth Clapham Park Grafton Square Myatts Field North
Barnet Colindale Colindale Gardens Millbrook Park Ridgeway Views West Hendon	Hackney Dalston Square Haggerston and Kingsland Principal Place & Principal Tower	Lewisham Cannon Wharf Catford Green Loampit Vale Marine Wharf Thurston Road Yeoman Street
Bexley Eastside Quarter	Hammersmith & Fulham Fulham Wharf TV Centre White City	Newham Barrier Park Beckton Parkside Brunel Street Works Canning Town (East City Point) Hallsville Quarter Queen Elizabeth Olympic Park Royal Albert Wharf Stratford Eye Upton Gardens
Brent Barham Park North West Lands Olympic Way Wembley Park	Haringey The Lane, White Hart Lane Clarendon	Southwark Blackfriars Elephant Park London Square Bermondsey Maple Quays One the Elephant Southbank Tower Trafalgar Place The Denizen
Camden Central King's Cross Postmark	Havering Orchard Village Reflections Romford	Tower Hamlets Aldgate Place Alie Street (Altitude) Blackwall Reach Harbour Central/ Millharbour Plaza Lincoln Plaza St Andrews Wick Lane
City of London Fann Street St Barts Square	Hillingdon Drayton Garden Village Old Vinyl Factory St Andrew's Park	Waltham Forest Blackhorse Lane Ferry Lane Equipment Works
Croydon City House New South Quarter Waddon	Hounslow Lampton Road	Wandsworth Battersea Power Station Hardwicks Way Riverlight Heat Network The Residence (Nine Elms) Wandsworth Riverside Quarter
Enfield  Arnos Grove Oakwood Ponders End	Islington North Seven Queensland Road	Westminster Merchant Square Nova

 

 

South-East region

The following heat networks are registered with Heat Trust in the South-East region, categorised by local authority:

Brighton and Hove City Council
Brighton Marina

Kent County Council
Copperhouse Green

Oxfordshire County Council
Bicester Heat Network

Southampton City Council
Centenary Quay

West Berkshire Council
Newbury Racecourse

 

South-West region

The following heat networks are registered with Heat Trust in the South-West region, categorised by local authority:

Bath and North East Somerset Council
Bath Western Riverside

Bristol City Council
The Paintworks

Devon County Council
Cranbrook
Rockbeare

Exeter City Council
Monkerton

 

Midlands region

The following heat networks are registered with Heat Trust in the Midlands region, categorised by local authority:

Leicester City Council
De Montfort House

 

North-East region 

The following heat networks are registered with Heat Trust in the North-East region, categorised by local authority:

East Riding of Yorkshire Council
Five Rivers

Newcastle City Council
Bishops Court
Scotswood

North Yorkshire County Council
Townhead Court

Northumberland County Council
Jubilee Lodge 

Leeds City Council
Chapel Green
Oxenford Court

Sunderland City Council
Pickersgill House

 

Scotland

The following heat networks are registered with Heat Trust in Scotland, categorised by local authority:

Aberdeen City Council
Wellheads Housing Development

Glasgow City Council
Wyndford

Renfrewshire Council
Calside

Heat Trust is all about protecting heat network customers.

Low carbon heat networks are changing the way we heat our homes. They are set to play a key role in meeting carbon reduction targets and helping to create a sustainable energy future. The government is investing heavily in these networks and the number of UK households using them is expected to grow rapidly over the next few years.

The heat network sector is diverse, with thousands of individual heat network providers, of all shapes and sizes, but the market is currently unregulated.

Heat Trust launched in November 2015 as an independent, non-profit consumer champion for heat networks that holds the industry to account for the benefit of everyone involved.

We make sure customers enjoy the benefits of heating systems fit for the future by:

• Applying strict customer service standards to heat suppliers, similar to those for traditional gas and electricity suppliers
• Providing access to an independent dispute resolution service through the Energy Ombudsman
• Working with suppliers to promote best practice, innovation and continuous improvement in customer service.

Consumer protection is essential to the long-term success of heat networks. We’re putting in place the foundations of regulations that will protect customers while allowing this exciting new industry to flourish.

The Heat Trust Scheme is managed by Heat Customer Protection Limited – a not-for-profit company, and overseen by a Board and stakeholder Committee. For more information, please see our page on Governance.

An interactive map of all the heat networks that are registered with Heat Trust can be found here, along with a named list of all registered suppliers and sites here.