Closed consultations

Consultation on updating Scheme Rules relating to vulnerable customers  

Heat Trust is reviewing its Scheme Rules in stages. The first is customers in vulnerable situations. Feedback was sought from all interested parties via a response form which closed on Thursday 12th March 2020.

A summary report of all the responses and an outline of Heat Trust's proposed next steps is available here: 

Responses summary report to consultation on customer vulnerability

Please see the link below for the original consultation document:

Consultation on customer vulnerability

Consultation on an electric Heat Cost Calculator 

Heat Trust undertook a consultation seeking views on an electric Heat Cost Calculator May - July 2019. Specifically, the consultation sought feedback on the formulas that will be used.

Please click the link below to be taken to the consultation document.  

Electric Heat Cost Calculator consultation 

Please click the link below to read the responses:

Electric Heat Cost Calculator responses